US MARKET | PRIVATE LABEL | WHOLESALE

SHIPPING INFO

Our team starts preparing your order once you have received you tracking info. Processing takes 3 to 5 business days and then it is taken to USPS. USPS can take 3-7 business days to update tracking information, taking into consideration COVID-19 delays. Please wait (processing time) before contacting customer service. We appreciate your business and your patience during these unprecedented times!


Q. How long does shipping take.

Normal Shipping takes 5-7 BUSINESS days. (COVID can take up 10-14 BUSINESS DAYS, depending on USPS in your local area )

Q. How do I change or cancel my order?
Every purchase is a final sale.

Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at info@shonsimon.com, within 48 hours of receiving the damaged products. 

We do not accept any open products for unsanitary reasons.

Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.

Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted

Q. What method is used for shipping?
All packages are shipped USPS ONLY.

Q. What happens when my order is returned to sender? 

Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.

Q. Do you ship internationally?
Not at this time.

Q. I received my tracking number but it's not showing as shipped?
We pre-pay for the shipping labels, once you receive your tracking please allow up to 2 to 5 business days to show up in USPS system. During COVID, USPS is really slow but we are trying to our best to make sure everyone gets their package in a timely manner.