RETURNS & EXCHANGES
IMPORTANT NOTICE: ALL RETURNED BOXES/ITEMS WITHOUT PRIOR RA APPROVAL WILL NOT BE ACCEPTED AND WILL BE RETURNED AT YOUR OWN EXPENSE. RA APPROVAL NUMBER MUST BE WRITTEN ON THE OUTSIDE OF RETURNED BOX.
- Returns are for DAMAGED goods ONLY and must be made within 7 DAYS for domestic customers. Buyers must inspect merchandise upon receipt. Shop Shon Simon must be notified of any DAMAGES within 48 HOURS or RA request will be denied.
- Seller will not be responsible for any shortage and or nonconformity after sold merchandise leaves the seller’s premises.
- Buyer shall be responsible for all shipping charges for any returned merchandise that has been washed or if the label has been changed.
- Returns are accepted within 7 days of confirmed date of receipt and must obtain a Return Authorization (RA) number.
- RA number is valid for 7 business days from date of issue. Any returns with RA number past 7 Days will not be honored. We are not responsible for any returned items without a valid RA number.
- After 7 days upon confirmed date of receipt, no RA will be issued under any circumstances. 7 days is more than a reasonable amount of time for a customer to fully inspect the received merchandise.
- There are NO refunds. All returned merchandise can be valued as store credit which can be applied to your next order. Refunds will only be allowed for approved reasonable circumstances.
- Once you receive your merchandise, please check the contents immediately. All requests for returns must be submitted via email firstname.lastname@example.org
- Reporting a false claim will result in refusal for future business with SHOP SHON SIMON.